We are committed to delivering your orders quickly and efficiently. Please review our shipping policy to understand how your orders will be processed and shipped.
Orders are processed within [2-3 business days] after purchase. Orders placed on weekends or holidays will be processed on the next business day.
While we strive to meet our delivery estimates, shipping times may be impacted by factors outside of our control, such as carrier delays, customs processing times, or adverse weather conditions.
Reporting Damages: If you receive a damaged item, please contact us within 24 hours of receiving your order at [email protected] with the following information:
If we have made an error with your order, contact us within 24 hours of receiving it. We will be happy to resolve the issue.
Ensure that all shipping details are correct at checkout. The Pretty Packaging Co. is not responsible for packages sent to an incorrect or outdated address provided by the customer.
We do not offer refunds or accept returns on customised orders, as each piece is made specifically to your unique specifications.
For any questions or concerns regarding shipping, please reach out to our customer support team at [email protected]
We are here to help!